Quality — more than just Accreditations and Certifications
MATsolutions is committed to the highest level of standards, technologies, and service for our customers. In addition to our ISO/IEC 17025:2005 Laboratory Accreditation and ISO 9001:2015 Certified Quality System, we are also members of and participants in NCSLI (National Conference of Standards Laboratories International), GIDEP (Government-Industry Data Exchange Program), and NAPT (National Association for Proficiency Testing).
Accreditations and Certifications are a necessary hallmark of any calibration and service lab, but they’re just the beginning. Quality is ultimately delivered by people and judged by customer loyalty and satisfaction -- our customers give us a 99% Overall Satisfaction rating, and since 1992, more than 99% have chosen to stay with us year after year. Why?
The MAT Difference... Our People and Philosophy
MATsolutions’ state-of-the-art Accredited Lab and Repair Facility is staffed by competent and reliable technicians with over 15 years average industry experience. Led by a management team with over 20 years average experience, all MAT employees work in a culture of delivering unmatched customer support and service.
We understand how important Accreditations and Certifications are in having confidence in your equipment, calibration, and repair vendor. But what about receiving Assurance from a real business partner?
That requires working with a company who can understand your needs and implement flexible and unique solutions to address them - and a company you can trust. Find out why 99% of our customers have stayed with us since 1992.
"Operating with integrity since 1992, MAT offers flexible and cost-effective equipment and service solutions, done right the first time, or we'll make it right."
- Cary Albert, President & CEO
About ISO/IEC 17025:2005 — Laboratory Accreditations based on Competence
ISO/IEC 17025General Requirements for the Competence of Testing and Calibration Laboratories" is the main international standard used by testing and calibration laboratories. Originally known as ISO/IEC Guide 25, ISO/IEC 17025 was initially issued by the International Organization for Standardization (ISO) in 1999. There are many commonalities with the ISO 9000 standard, but ISO/IEC 17025 is more specific in requirements for competence, and it applies directly to those organizations that produce testing and calibration results.
Since its initial release in 1999, a second release was made in 2005 after it was agreed that it needed to have its quality system wording more closely aligned with the 2000 version of ISO 9001. The most significant changes introduced greater emphasis on the responsibilities of senior management, explicit requirements for continual improvement of the management system itself, and communication with the customer.
The two main sections in ISO/IEC 17025 are Management Requirements and Technical Requirements. "Management Requirements" pertains primarily to the operation and effectiveness of the Quality Management System used >within the laboratory. "Technical Requirements" addresses factors which determine the correctness and reliability of the tests and calibrations performed in laboratory, including competence of staff, useage of correct procedures and methodologies, and traceability of the calibration standards used.
Laboratories use ISO/IEC 17025 to implement a quality system aimed at improving their ability to consistently produce valid results. It is also the basis for Accreditation from an accreditation body. Since the standard is about competence, accreditation is simply formal recognition of a demonstration of that competence. A prerequisite for a laboratory to become Accredited is to have a documented Quality Management System.p The usual contents of the Quality Manual will follow the outline of the ISO/IEC 17025 standard. ISO/IEC 17025:2005 Certificate of Accreditation
About ISO 9001:2015 — Certified Quality Management Systems
The ISO 9000 family of standards is related to Quality Management Systems and designed to help organizations ensure that they meet the needs of their customers and business partners, while also meeting any statutory and regulatory requirements relating to their product. ISO 9000 deals with the fundamentals of Quality Management Systems, including the eight management principles on which the family of standards is based. ISO 9001 deals with the requirements that organizations seeking to meet the standard must fulfill.
The standards are published by ISO, which does not certify organizations itself. Third party certification bodies provide independent confirmation and Certification that organizations meet the requirements of ISO 9001:2015. An organization applying for ISO 9001 Certification is audited based on an extensive sample of its sites, functions, products, services and processes. Various problems (defined as "nonconformities", "observations" or "opportunities for improvement") are identified, and only after these have been addressed will the certificate be issued.
The certificate defines the exact scope and locations covered by the Certification, which must be renewed at regular intervals as prescribed by the certification body, and usually once every three years.